Carpingo – New York car share community


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The privacy of our visitors and members is extremely important to us. This privacy policy describes the types of personal information we collect and how we use that information. If you would like more information or you have any questions about our privacy policy, please feel free to contact us by email at

Why we collect information

This website collects and stores information that helps us operate our business and serve our members. Some of the main reasons we ask for personal and financial information are: to process your application and reservations, give you access to our vehicles, process bills and payments, maintain your account, and improve our service and offers.

The technical information we collect

Our web servers automatically read and record data about how you got to our website, (e.g., your IP address, browser type and internet service provider) and about how you use our website, (e.g., the links that you click on). We do this by storing cookies on your computer the first time you visit. When you visit again, the cookies tell us that you are a returning visitor so the content on the website can be tailored to your interests.

About cookies

Cookies do not cause damage to your computer system or files, and only the website that transferred a particular cookie to you can read, change or delete the cookie. However, if you do not want information collected through the use of cookies, most browsers have settings that allow you to automatically decline cookies, to be given the choice of declining or accepting cookies on a case-by-case basis and to delete existing cookies. Please refer to your browser instructions to learn more. Please note that declining cookies may make it difficult or impossible to use parts of this website.

The personal information we collect

When you apply to Carpingo and use our services, you voluntarily provide basic information about yourself. Examples of this information are your name, email address, mailing address or phone number. We store such information when provided through a website form, by email, in a chat, over the phone or through any other communication. By using one of these methods to communicate with Carpingo, you consent to have the information you provide stored in the ways described above.

When you apply for Carpingo membership, we ask for your name and contact details as well as your driver’s license number and credit or debit card payment information. We may collect additional information needed to process your application such as your official driving record, or information from third-parties needed to provide a Carpingo service or fulfill a transaction you have requested. These details are kept on record with Carpingo for the purpose of serving you.

The usage information we collect

When using Carpingo services, you provide information about your reservations (e.g., the date and time of your reservation, the location and model of the car, etc.) as well as about your use (mileage and gas use, damage if any, etc.). Carpingo stores and uses this information to bill your account, personalize your member experience, answer your inquiries and serve you in the most efficient way possible.

The information described above may also be used to send you periodic offers and news by email or newsletter.

The tracking device (temporary information)

Carpingo cars are fitted with GPS (Global Positioning System) technology that indicates where a car is at any given time. Some important uses of this information are: determining if the car is available at the time and in the place that you are requesting; helping you find a car that you’ve reserved; alerting us to stolen vehicles; and sending roadside assistance if necessary.

The GPS information is stored temporarily and is used exclusively to help Carpingo operate effectively. We do not actively monitor GPS data and we do not store location history after your reservation ends.

Information from/to third parties

As described in this Privacy Policy, Carpingo greatly respects your privacy and will not share your personal information with third parties outside of Carpingo and AllCar rent-a-car (parent company of Carpingo).

There are several instances that require us to share information, as described here:

  • We share information when you explicitly consent to share it.
  • Some of the information you provide must be shared with regulatory bodies to obtain your driving record and/or with the service companies we use to obtain your record from such bodies. To protect your privacy, we share nothing beyond what is necessary to approve your application.
  • We share information when it is necessary to provide our service or perform a transaction you have requested. This includes sharing the bare minimum necessary for our contractors or consultants to act for us or on our instruction for the purposes of operating and maintaining vehicles, operating our business, maintaining your account and overseeing and improving our services, website and advertising program. We require these contractors to comply with the Carpingo Privacy Policy.
  • If your account is affiliated with another, primary account (for example, if you are an employee on your employer’s business account), the primary account holder or administrator may have limited access to information regarding your use of Carpingo.
  • In the event that we are required to provide information by a legal process such as court order, subpoena or requests from law enforcement authorities, we will comply by disclosing your personal information, including location/GPS data.
  • In the event that the Carpingo brand is sold, acquired, transferred or merged with another company, the information of our account holders will be transferred to the new ownership along with the rest of our business information. If such a transfer results in a measurable change in the way your personal information is used, we will provide notice about your choice to decline to permit such a transfer.
  • The above is true for all corporate transactions, legal proceedings or internal reorganizations related to activities for which the information we collect is kept.
  • Finally, we will disclose any necessary information if: 1) we have reason to believe that our website, service or vehicles are being used or have been used in violation of the applicable law or in the commission of a crime; 2) we believe there is a threat to the safety of you or another person; or 3) it is necessary to protect the rights or property of Carpingo or our partners.

Personalized content and advertising

Carpingo may provide our content consultants and advertising partners with  basic demographic information about you (such as your zipcode or age group) in order to personalize offers and services, but we do not share information with those parties that personally identifies you.

When using this website, clicking ads and/or when receiving our promotional material, certain data may be logged through the use of cookies, “pixel tags” or similar technology. This data is used to monitor statistics about web traffic and response rates of emails. (When used in an HTML-formatted email, pixel tags can tell us whether and when the email has been opened.)

You can always opt-out of receiving promotional emails by unsubscribing on the bottom of any email. If you have trouble unsubscribing, please be sure to contact us.

Social media

Our web site includes social media features including a Facebook button, a live Twitter feed, sponsor logos and other outside buttons or links. These features may collect your IP address and the page you are visiting on our site, and may place a cookie to enable the feature to function properly. Each social media feature is subject to the individual privacy policy of the social media company providing it.

Email referrals

If you are a satisfied Carpingo member, you may decide to refer a friend and earn driving perks. Entering a friend’s name and email address into the refer-a-friend widget on our site will send your friend an automatic email invitation to His or her name and email address are collected and stored exclusively to send this one-time email and to assess referrals to If a referred friend wishes to be removed from our list, he or she is entitled to all of the protections outlined in this policy. However, after being removed, the same name and email address may be added by someone else and stored again.

Where we store information

Carpingo servers are located in the United States of America and in Canada.

Our storage compliance

Our information requests, collection and storage comply with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data.

Reviewing or correcting your information

As a Carpingo member, you can review any personal information by logging in to your account on and clicking on the “My Account” button on top of the page.

Deleting your information

We only retain your information as long as your account is active OR as needed to provide you with our services, to comply with the law, settle disagreements, and enforce your membership commitment.

Please contact us if you would like to view, correct or delete personal information held by Carpingo that does not appear in your “My Account” tab. Please contact us if you would like to cancel your account or request that we no longer use your information to provide you services.

Protecting your information

Carpingo takes extra care to prevent unauthorized access to your personal information. This includes encrypting all financial pages with SSL certification, requiring passwords to identify you before granting access to your information, and asking you to verify account information before we confirm or grant access to your personal information over the phone.

But, as a digitally-centric service, Carpingo cannot guarantee that your personally identifiable information will never be disclosed in violation of this Privacy Policy. For example, third parties acting in violation of Carpingo policies or of the law can conceivably obtain this information illegally. It is your responsibility to safeguard your password. Never share it with a third party.

Protecting children

We take the internet very seriously and work to protect children from sharing personal information unknowingly. This website is not directed at children and we do not knowingly request information from persons under the age of consent.

Changes to this Privacy Policy

As our business changes and technology evolves, we may make changes to this Privacy Policy from time to time. We recommend that members review our Privacy Policy periodically to be familiar and feel comfortable with it. In the event there are changes to the Privacy Policy, we will announce changes on this website and we will wait at least seven (7) days after an announcement before going into automatic effect.